FAQ

1. Can I pay half now and the rest when I get paid?

No. All deposits are required upfront, and the remaining balance is due the day of your appointment before service begins.

I do not offer payment plans or split-pay options.

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2. Do you negotiate prices?

No. Prices are firm and reflective of the quality, time, and products used.

There is no negotiating, and disrespect regarding pricing will not be tolerated.

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3. Can I pay my deposit later?

No. Your appointment is not secured until the deposit is paid.

If the deposit is not received, the time slot will be given to someone else.

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4. What happens if I’m running late?

There is a 10-minute grace period.

After that, a late fee applies.

After 15 minutes, your appointment may be canceled and deposit forfeited.

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5. Can I bring extra people to my appointment?

No. No extra guests or children are allowed unless being serviced.

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6. What if I need to reschedule?

You may reschedule once, if you notify me 24 hours before your appointment.

Deposits are non-refundable but can transfer to a new date one time.

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7. What if I cancel the same day?

Same-day cancellations result in loss of deposit.

A new deposit is required to rebook.

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8. Do I have to drop my wig off before my appointment?

Yes. Wigs must be dropped off 3 days prior for customization.

Late wig drop-offs may result in a $25 rush fee or rescheduling.

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9. Can I use a wig that was worn before?

Yes, but it may require a wig revamp depending on condition.

Additional fees may apply.

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10. Do you install wigs from any vendor?

Yes, I install wigs from any company.

However, I recommend my Goddess Collection for the best results.

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11. Do I need to come with my hair washed?

Yes. Please arrive with clean, dry, detangled hair.

If your hair is not properly prepared, a prep fee may be added.

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12. Do you offer refunds?

No. All sales and services are final.

I do not offer refunds on wigs, revamps, or installations.

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13. Do you travel for installs?

Yes. I travel with a standard travel fee based on distance.

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14. Do you offer mobile wig delivery?

Yes — I offer mobile wig delivery within 20 miles in the DMV.

Longer distances may be shipped.

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15. Do you do same-day appointments?

Yes, if my schedule allows.

Squeeze-in fees apply for same-day or last-minute bookings.

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16. Can I book without a deposit and pay in person?

No. No deposit = no appointment.

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17. What if my lace lifts after my appointment?

Lace maintenance is based on lifestyle and care.

I offer touch-up appointments for a fee.

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18. Can you fix someone else’s mistake install?

Yes — this would be booked as a wig revamp + installation.

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19. What should I bring to my appointment?

Just yourself — wig should already be dropped off.

Please arrive with clean, dry hair and bring your remaining balance.

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20. What payment methods do you accept?

Cash, Cash App ($Marchex2), Zelle, Apple Pay